Cancellation, Return & Exchange, Shipping Policies

Cancellation Policy:

In case we receive a cancellation e-mail and by that time the order has already been “processed” by the seller, the order cannot be cancelled. Batata.in , (a fully owned E-Commerce Market Place of Siddhi Commercial Ventures) has the complete right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by Batata.in , and accept the decision regarding cancellation.

Batata.in , reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

Replacement/Exchange Policy:

Any product ordered can be exchanged within 7 days of receiving the order, except in the following cases:

  1. Items that have been used or opened
  2. An item not returned in the condition it was received.
  3. Any item received by Batata.in in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The email address for all such communication is care@batata.in

Return Policy: Any item ordered from batata.in cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy.

 Refund Policy of batata.in:

Cases of unavailability of products or a service problem:

  • If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, choice of the customer will be final.
  • If the order is confirmed by us and the product is not shipped on time to the customer, then we give refunds to the customer, if the customer demands.
  • 100% refund will be given, if product is not available or we are not able to ship the products.
  • For courier products, if the delivery address is out-side the service area, then 100% refund will be given to the customer. However in any case no interest shall be payable to the customer with refunds.
  • Refund to be processed within 7-10 Days after the returned products have been recieved via Bank Transfer or Cheque.

Shipping Merchandise to batata for Replacement/Exchange: batata has tie-ups with logistic partners who work specifically on reverse logistics. A customer can contact us on care@batata.in and our customer support team will initiate a reverse pick-up for you. Alternatively, a customer can also ship us the merchandise via courier or insured parcel post for tracking purposes. Batata.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Products for exchange or replacement must be sent to the below address:

SIDDHI COMMERCIAL VENTURES

MCF 4158, SANJAY COLONY, SECTOR-23

FARIDABAD, HARYANA (121005)

CALL AT: 0129-2236771   

 

Items Damaged in Shipping:

Batata.in is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at 0129-2236771 or mail us at care@batata.in . We will contact the Courier Company on your behalf and file an insurance claim. Once the courier company has approved and paid the claim to Batata.in , we will forward the applicable amount to you (Note: Original insurance cost is not refundable).

An email notification will be sent once the return has been processed.

 

Shipping Policies

 

Domestic Shipping:

Shipping charges vary based on the customer shipping addresss/city and total order weight. The exact charges city/state wise are displayed in the table below:

Please allow 2-3 working days for your order to be dispatched by the Seller.

The orders cannot be shipped to PO boxes or military addresses; rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time.

For shipments delivered outside Delhi, the customer’s state may charge an OCTROI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
Domestic customers are responsible for any OCTROI Duty charged by your state government. We are unable to predict which shipments will be charged these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be charged.

International Shipping

We do not offer International Shipping at the moment.

Tracking:

An E-mail containing your package tracking information will be sent to you when your shipment has been dispatched. Please mail us at care@batata.in in case of any questions.

To cancel your order, you will have to get in touch with our Customer Support Team by sending an email to care@batata.in , stating your Order Number.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Batata.in , for re-delivery shall be claimed from the User.

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