Frequently Asked Questions

Help & FAQs is one-stop shop for all your Footwear needs! Whether you need school shoes for the young ones , trendy Loafers for college going, or sports shoes for the active ones, Formal for the party wears, Batata has it all. We ensure you a delightful shopping experience all the time, every time.

Why should I buy from Batata?

We ensure you a delightful shopping experience all the time, every time. We’ve all been there. Shopping for the beginning of the season. Taking a day off to shop.  And above all, an experience that should be full of the joy of getting new shoes is full of fun and turns out to be a satisfying affair. Batata provides products with quick delivery, easy exchanges from trusted sellers.

What products do you sell?

We sell products of all the leading brands for including products such as school shoes, Sports shoes Mens casual, sneakers, loafers,and a whole range of latest flats and pumps and stilletoes for ladies.

What is the minimum order value?

There is no minimum order value.

What are the delivery charges?

Yes, there is a delivery charge according to the weight and distance of the product as charged by the logistics partners..

What are the payment options available?

  • Credit cards – We accept all credit cards.
  • Net Banking
  • Debit cards
  • Cash on Delivery
  • Online Store Credit

Any hidden taxes and charges?

None at all. All taxes – VAT for products and service charges for deliveries and services are included in the rates mentioned. You can also see taxes paid in your invoice. However Rs. 50/- or 2% of the Invoice Value will be charged to the buyer in case of Cash On Delivery.

How long will it take to receive my order?

For Delhi/NCR:

We are committed to delivering all orders within 2-3 business days of the order being confirmed. This shipping policy applies to orders placed in NCR.

For other Metros:

Orders from other Metros (excluding Delhi/NCR) will be dispatched through our delivery partners and should reach you in 4 to 6 working days from order confirmation.

For Non Metros:

All products will reach you within a time span of 6 to 8 days. For certain remote geographies the time for delivery may exceed 12 days.

What is your return/exchange/replacement policy?

We will replace your products in case of any damaged items received. We will pick the damaged products from doorstep. You can also exchange your items as per the Batata Exchange policy. We do not accept returns and only offer exchanges.

How do I track my order?

To track an order status, please call us on 0129-2236771 (10AM – 7PM, Mon to Sat) and speak with our customer service team. Please keep your invoice number/order number ready with you. You can also write to us at and we will email you your order status.